Privacy Policy

Who We Are

Trusted Loft Conversions operates the website trustedloftconversions.co.uk. We are a lead-generation and referral service that connects homeowners seeking loft conversions with vetted local specialists throughout the UK.

If you have any questions about this policy or how we handle your data, please contact us at: info@trustedloftconversions.co.uk

What Personal Data We Collect

We collect personal data only when you voluntarily submit a quote request through one of our online forms. The information collected may include:

• Your name
• Email address
• Postcode
• Property type (e.g. terraced, semi-detached, detached)
• Type of loft conversion you are interested in
• Your intended timeframe for the project
• An optional free-text message describing your requirements
• The page on our website from which the form was submitted (used for internal routing)

Our forms also include a hidden honeypot field used to detect and discard automated spam submissions. No additional personal data is collected by this mechanism.

We do not collect payment details, government identification numbers, or sensitive personal data as defined under UK GDPR.

How We Use Your Data

We use the personal data you submit for the following purposes:

• Responding to your enquiry: we will contact you to discuss your requirements and arrange a free survey or quote.
• Passing your details to trusted installation partners: where relevant to your location and project type, we pass your contact details and project information to one or more vetted local loft conversion specialists so they can provide you with a quote. This is the core service you are requesting when you submit a form.
• Internal administration and record-keeping in connection with your enquiry.

Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

• Consent (Article 6(1)(a)): by submitting a quote request you consent to us using your data to arrange quotes and pass your details to relevant specialists as described above. You may withdraw consent at any time by emailing us.
• Legitimate interests (Article 6(1)(f)): we have a legitimate interest in processing enquiries and maintaining records for operational and legal purposes, where this does not override your rights and freedoms.

Marketing

We will not send you marketing communications without your explicit consent. Submitting a quote request form does not constitute consent to receive marketing emails. If you wish to receive information about our services or promotions in future, we will always ask for a separate opt-in.

Sharing Your Data

We share your personal data with trusted installation partners — local loft conversion specialists — solely for the purpose of fulfilling your quote request. These partners process your data as independent data controllers under their own privacy policies and are responsible for the data once it is transferred to them.

We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

We may disclose your data if required to do so by law, court order, or regulatory authority.

Data Retention

We retain enquiry records for a maximum of 24 months from the date of submission, after which they are securely deleted. If you ask us to delete your data before that period, we will do so promptly (see Your Rights below).

Cookies and Analytics

This website does not use tracking cookies or place advertising cookies on your device. If we use any analytics, it is privacy-friendly and does not identify you personally.

Certain pages on this site embed Google Maps. Google Maps may set its own cookies when you interact with the embedded map. Please refer to Google's Privacy Policy for details of how Google processes data through its Maps product.

Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may ask us to delete your personal data (the "right to be forgotten"), subject to any legal obligations we have to retain it.
• Right to restriction: you may ask us to restrict processing of your data in certain circumstances.
• Right to data portability: you may request your data in a commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@trustedloftconversions.co.uk. We will respond within one month.

Right to Complain to the ICO

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would appreciate the opportunity to resolve any concerns before you contact the ICO, so please reach out to us first.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, or disclosure. Form submissions are transmitted over HTTPS. We review our security practices regularly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

For any privacy-related questions or requests, please email:
info@trustedloftconversions.co.uk